Amenities, Service and F.A.Q.

Your Accommodations:

• Kitchen:
  Each unit is equipped with a full kitchen including 4-burner stove with oven, refrigerator, microwave, toaster, Brita filtered-water pitcher, and coffee maker (we supply coffee, non-dairy creamer and sugar, salt and pepper, non-stick cooking spray). A deluxe gas grill is located downstairs on the Ocean Lanai for guest use.
• Housekeeping:
  Our friendly housekeeping staff will perform daily housekeeping service to tidy your room, refresh linens, make your bed, empty trash and replenish amenities. Each unit has an outside lanai (balcony) to enjoy the beautiful view and the soothing sound of the ocean.
• Sleep in comfort:
  We use 100% 400-thread count Egyptian cotton linens for your sleeping comfort and plenty of pillows. While our units are not equipped with air conditioners, you will find that the ceiling fans provide for plenty of cool air circulation.
• Bath Amenities:
  Our all natural bath amenities include hand soap, bar soap, shampoo and conditioner. Each unit has a hair dryer, iron and ironing board.
• Beach Towels:
  Beach towels are provided free of charge for your convenience.
• Communications / Entertainment:
  We have Free WiFi in the rooms.  We do have phones in the rooms with free local calling. If you plan on making long distance calls, please bring an 800# calling card. The best provider of cell phone service in Hana is Verizon. Mini-DVD players available for a nominal rental fee, as we do not have TV's in the rooms.
• Laundry:
  As a courtesy to our guests, we allow the use of our laundry facility between the hours of 8 to 10am and 3 to 7pm. The fee is $5/load to wash and dry. We provide the biodegradable laundry soap.

Groceries:
Many visitors shop for food before coming to Hana, especially if there are dietary considerations. Costco, Safeway and Down to Earth Natural foods are located very close to the Kahului airport; Mana Foods (natural foods) is located in Paia which is just outside Kahului and on your way to Hana. We do have 2 small convenience stores in Hana that carry all the basics and more. There are several fruit stands along the Hana Highway and in Hana selling organically grown fruits, produce and some prepared foods such as banana bread and preserves. Local fishermen sometimes sell their deep-sea catch along the roadside at reasonable prices (they will fillet them for you). 

Emergency & Medical services: These are available through Hana Health Center located 1/2 mile from Hana Kai, open daily Mon-Fri. Emergency Ambulatory, Fire, Rescue and Police are also available 24/7. 

Weather: Hana is located in one of the last pristine rainforests in Hawaii and it takes a bit of rain to keep it so lush and green. We sometimes experience passing showers (blessings) and some days are more blessed than others…a light rain poncho or a small umbrella may come in handy. Enjoy the beautiful waterfalls on the Hana Highway, but approach them with caution and heed any posted warning signs as flash flooding can occur especially after high rainfall on the mountain. 

Activities: Our reservation staff will be happy to assist you with the many activities and attractions around Hana including: Horseback riding, nature hiking, beaches, massage, dining, touring Hana’s Cultural Center or Kahanu Gardens where the islands’ largest heiau (temple) has been restored to its original magnificence. Links to specific Hana activity providers websites can be found on our About Hana page.